If you’ve never heard of it, you probably won’t be interested in this piece.
If you have heard of it, you probably won’t be interested either, since everything I’ll say is what everybody else has said millions of times.
Newegg is THE best online store on the whole wide web. Period.
Sure, it doesn’t sell books or furnitures or BBQ grills or “it”. But if you abstract out the products and consider just the web site and shopping experiences and customer service, everyone else should just close their sites and retire.
I might have been one of Newegg’s earliest customer in the early 2000’s. I think I bought a compact flash card or something, going to Newegg from a price comparison site, thinking what an odd name it is. Just a few years have passed, now I would not buy any computer stuff from anywhere else unless it’s less than half the price of Newegg’s.
I’ve never had any problem with any purchase from Newegg, so I haven’t got the privilege to experience its superb customer service. However their order fulfillment speed has been rising to the point of surreal. One of my latest orders was placed on 7:44am (Pacific time), and shipped on 8:42am from their NJ warehouse, and UPS delivered it the next morning.
This article says Newegg’s 2005 revenue was about $1.3B, almost 1/6 of Amazon’s. No wonder why Jeff Bezos is into space travel: Amazon is too pedestrian!
UPDATE 04/20/07 A new delivery record: 41 hours. I ordered a 1394 adapter at 9pm, UPS got it 5 hours later at 2am, delivered at 1pm next day. When I got it in my hands, the tracking number hasn’t even showed up in my order status. Holy Eggy! How many illegal immigrants do they have in their warehouses working around the clock?!
UPDATE 04/30/07 Maybe NewEgg wants to remind me of this record-breaking delivery, it sent me the tracking number 10 days after the delivery was made. That’s a record breaking negative speed!
UPDATE 06/28/07 NewEgg isn’t the only good online store. I ordered a memory from Crucial and got it within 24 hours with a UPS 3 Day Select all the way from Idaho:
|SECAUCUS NJ||06/28/2007||7:54 A.M.||OUT FOR DELIVERY|
|NEWARK NJ||06/28/2007||6:46 A.M.||DEPARTURE SCAN|
|06/28/2007||6:21 A.M.||ARRIVAL SCAN|
|LOUISVILLE KY||06/28/2007||4:21 A.M.||DEPARTURE SCAN|
|06/28/2007||1:23 A.M.||ARRIVAL SCAN|
|SALT LAKE CITY UT||06/27/2007||8:19 P.M.||DEPARTURE SCAN|
|06/27/2007||7:44 P.M.||ARRIVAL SCAN|
|BOISE ID||06/27/2007||6:33 P.M.||DEPARTURE SCAN|
|06/27/2007||4:39 P.M.||ORIGIN SCAN|
|US||06/27/2007||4:46 P.M.||BILLING INFORMATION RECEIVED|